Delivery

The majority of our orders placed on-line are processed and will be shipped within 48 hours, except at weekends and on bank holidays when we will process and dispatch orders the next working day. Orders placed before 4pm, Monday to Friday, will be processed and despatched the same day. Orders received after 4pm will be despatched the following working day. Orders received after 4pm on Friday will be processed the following Monday. A Guaranteed Saturday Delivery option as available at the checkout. In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and despatch the items as soon as possible.

All of our UK based customer orders are carefully packed and sent by Royal Mail recorded-delivery signed for service to ensure that all orders are delivered safely. We adopt this signed-for delivery method in order to avoid any failed deliveries. Any orders for shipping to overseas will be quoted separately.

We do understand that you might be in a hurry to receive your purchase, so we'll always aim to keep you advised about how long you can expect delivery to take.

Standard Delivery

£5.00. For total order values up to £100 there will be a delivery charge of £5.00. We aim to dispatch all orders within 2 working days but please allow 7 days for the goods to reach you.

Express Delivery

£10.00. For orders received before 12pm Monday through Thursday we guarantee delivery within three working days. For those received after 12pm we can deliver within 48 hours. Unfortunately we cannot deliver on Sundays or bank holidays.

We can also offer free UK standard delivery on orders over £100.00 & free UK next day delivery on orders over £250.00.

A Saturday Guaranteed Royal Mail Service is available for £8.50. Orders placed throughout the week will be held and despatched on Friday for delivery on Saturday. Orders must be received no later than 4pm on Friday. Any orders placed after this time will not be despatched until the following week.

Orders to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands or any other country outside of the UK Mainland may be subject to an extra charge, dependant on the weight of the parcel - Customers will be contacted by e-mail first if this is the case and will be asked to confirm if they wish the order to proceed.

Our products are sent out according to the postage rate you added at purchase, but please allow up to 3 days for delivery, as the postal service is the only part or the shipping process we have no control over. Please note that delivery times may be extended over public holidays. If you choose to have a piece of jewellery engraved it may extend the delivery time by 10 working days.

Currently we are only able to accept on-line orders to shipping addresses within the United Kingdom. To inquire about shipments to addresses outside of the United Kingdom, please contact us Monday to Saturday 10.00am to 5.30pm. Whilst every effort is made to stock every product we list on our site, it is not always possible and sometimes events outside of our control dictate any delays, we will however contact you should there be a problem with immediate delivery.

We do not send out emails as a matter of course other than the confirmation email you receive when placing your order and any other information we feel will be of interest to you. Rest assured that we will contact you if there is a problem with your order!

All orders are despatched using your chosen method of postage.

We do not accept responsibility for any delays in the postal service or for undelivered goods and strongly advise customers to select the Guaranteed Next Day Delivery option, which includes Parcel Tracking Service and Insurance.

Packaging/Gift Wrap

All items will be packed in their branded packaging. (Subject to availability, or a suitable alternative will be supplied).orders over £60.00 will be despatched with a complimentary box (one per order).

We offer a complimentary Gift Wrap service on all items, only where requested.

Packaging

All gifts arrive gift wrapped and in a Fleur Jewellery Ltd box. For shipping, fragile items are wrapped in bubble wrap and securely packed.